Review (Very Satisfied)
Posted by 9/23/04 2:40 PM

This is a first class operation. Their customer service is second to none, and they really understand their business. Orders were shipped promptly, and had an activation code for software within minutes of their opening for the day.

Would recommend them to anybody, and look forward to doing business with them again in the future.

joebeauche

reviews posted: 3
user type: home
transaction date: 9/22/04

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Review (Very Satisfied)
Posted by 9/9/04 6:02 PM

I can't say enough positive things about my experience with BuyGPSNow.com. I am an American living in the UK and working at a military base, so I have an APO address. It can be difficult to find companies who ship to APO addresses, but I was very glad to find that BuyGPSNow does, and charges very reasonable postage, at that. I got a Bluetooth GPS unit bundled with Destinator map software, and the package arrived very quickly (much more quickly, in fact, than the PDA I ordered from Dell at the same time). Everything was in good working order, and I was quite pleased with the number of extras included in the bundle.

Shortly after the package arrived, I noticed on their website that the price of my bundle had actually dropped by about $30. The price I paid was competitive, but I was a little disappointed by my timing. My wife noticed that BuyGPSNow offers a 14-day price guarantee. I sent them an email explaining what happened, and they immediately credited my credit card for the $30.

When I found a bug with the Destinator mapping software, they directed me to Destinator's tech support, and followed up to make sure I had heard back from Destinator. (Incidentally, I was extremely impressed with the response from Destinator; they immediately emailed me a software patch that fixed the problem).

Overall, I am very happy with BuyGPSNow. I chose them based on a friend's recommendation, and I would certainly recommend them to anyone else.

shively

reviews posted: 1
user type: home
transaction date: 7/27/04

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Review (Very Satisfied)
Posted by 9/6/04 2:47 PM

Emailed BuyGPSnow.com with question about best software maps and their coverage adequacy in Europe; response next day discussing pros/cons of several choices, vs their costs. This led me to order Haicom MMF GPS w/ BT slipper, Destinator USA & Western Europe with 3 day Fedex shipping at 2 pm; arrived 48 hours later! Multiple accessories not itemized on their web site were included free with order, yet purchase price was the lowest I found. Wow!

fbarch

reviews posted: 1
user type: professional
transaction date: 9/1/04

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Review (Very Satisfied)
Posted by 9/3/04 9:56 AM

I ordered a Seidio G2500 PDA mount. The order was very smooth and notification was also very good. The problem started when I received the product and it was DOA. Although the green light on the battery charger plug was lit, it would not light the green indicator on the front of the mount, thus it would not charge my pda or even allow the external speaker to function. As this was a birthday present, I attempted to contact their customer service department only to find out that I had no way of speaking to anyone to explain the situation and request another unit be sent ASAP. So, my only choice was to send an email which I did. In reading so many very satisfied customers and specifically with Joe Kee I certainly hope my issue is routed to him and I get this resolved in time to still make the birthday deadline. I will comment more later after it is resolved.

Here is the rest of the story:

After submitting my email request for support, I received a call back from Joe in about 4 hours. This is what Joe did to resolve the issue: First he listened to the problem I was having and determined it was the actual mount, and not the other accessories that came with the unit that had failed. Second, because he acknowledged that they were having quality problems with this Seidio mount (an I appreciated knowing this), that he would personally test both the charging function and the external speaker function of a rep[lacement unit BEFORE he shipped the unit. That would provide extra assurance that the replacement unit would arrive in working order. Third, he voluntered to send me a trial copy of Destinator 3 software (normally $15) for no charge because he explained that the brand I had already purchased, but not yet used, would be very complex and difficult for my wife it is actually a birthday present for her).

In summary every customer service group is great when no issues occur. But, when you do encounter an issue (like mind) that's when you really find out who is really superior. I can honestly say that dealing with Joe has been a real pleasure and I would definitely purchase future products from them. They truly have it all, lowest price, best selection of products, AND best customer service when you really need it. Joe is a superior example of a "role model" customer service representative!!! So in summary, don't be scared of the fact that they don't have a customer service telephone number. They indeed do respond well to email requests and they do follow up by phone if you request it. I am now a very delighted customer!!!


q05039

reviews posted: 1
user type: professional
transaction date: 8/27/04


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Review (Very Satisfied)
Posted by 9/2/04 4:16 PM

I was initially hesitant to purchase a BT GPS receiver because I really didn't know which one would be best for me. Joe and his staff were very responsive to my questions, as well as very patient while I took my time making up my mind. When I finally decided to order, they were extremely accomodating and made sure my order was received just in time before a trip. (It took only 24 hours to Canada!) During the first week I used the receiver, I ran into some trouble with the battery charging. Again, Joe and his staff were quick to respond, and I received my replacement within one week of sending it out. Buygpsnow is highly recommended! :-)

ghsueh

reviews posted: 1
user type: home
transaction date: 8/2/04