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Defective ONCOURSE ED 2 mount.

Last post 07-21-2007 2:02 PM by bapski. 2 replies.
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  • 07-19-2007 7:15 PM

    • microv
    • Top 100 Contributor
    • Joined on 07-15-2007
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    Defective ONCOURSE ED 2 mount.

    I just received an OnCourse Ed 2 for Sprint Mogul and am very disapointed. Out of the box, it does not work. It won't charge the Sprint Mogul, unless you push down on the top of the PDA and apply pressure. Basically, the cradle or the fixed usb charge plug id designed wrong. It is a sloppy fit.

    Secondly, the Ed2 revision promised to work and charge all Holux models. Well I have a Holus GPSlim 236 and it won't charge it. I have tried everything.  And yes i made sure the the charger switch was on.

    Lastly, the speaker does not work, unless you wiggle the PDA around. I'm assuming this is tied to the same problem with the unit not charging. The plug is made wrong or something.

    These are definite factory defects. It is a shame because the unit appears to be very well made. It is strong and has a great suction cup. I especially loved the sturdyness and design. I just wished it worked.

    I am waiting for a response from tech support, to see what can be done.

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  • 07-19-2007 11:52 PM In reply to

    • SalesTeam
    • Top 10 Contributor
    • Joined on 08-05-2004
    • California, USA.
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    Re: ONCOURSE ED 2 NOT GOOD

    We am sorry that you may have received a defective unit. We have sold this unit to many Sprint Mogul users and no one have any of the issues you are having. Please see attached pictures, especially the first picture that shows the Sprint Mogul with a green LED light.

    We will send you a brand new unit tomorrow and our sales team will also email you the tracking number. Please let us know your test result after you receive it.

    We have also email you a FedEx Pre-paid lable so that you could pack it and drop it off a FedEx / Kinko's location. Sorry for the inconvenient. Kindly return the defective one to us by the expiration of the pre-paid label

     

     

     

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  • 07-21-2007 2:02 PM In reply to

    • bapski
    • Top 10 Contributor
    • Joined on 07-04-2007
    • Posts 40
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    Re: ONCOURSE ED 2 NOT GOOD

    i have the same exact problem. please refer to one my posts for the thread
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